FAQ
Question: How do I participate in DepinSIM?
Answer: Please simply follow this link: DepinSIM Bot
Question: What is DepinSIM VIP, and what benefits do I get with VIP membership?
Answer: For detailed information on DepinSIM VIP and its benefits, please visit: DepinSIM VIP Features
Question: How do I know if my mobile phone is compatible with eSIM?
Answer: Please check out the list of compatible devices here: eSIM-Compatible Devices
Question: What can I do if my mobile phone is not compatible with eSIM?
Answer: You can still earn valuable points and rewards by playing the tap-to-earn game and completing tasks. In the future, you’ll also be able to trade your mined data in our marketplace, so stay tuned!
Question: What countries/regions are covered by eSIMs?
Answer: We currently offer a Global Basic data package that provides coverage in 55 countries/regions. For a detailed list of supported countries/regions, please visit our coverage page: Coverage Information. In addition, we will soon be introducing a special paid data plan, known as Global Plus, which will expand coverage to 128 countries /regions. Stay tuned for updates!
Question: How do I install an eSIM?
Answer: Please follow the step-by-step instructions in this guide: eSIM Installation Guide
Question: How do I get mined data?
Answer: There are two ways to earn mined data:
Play the tap-to-earn game on the Home page.
Complete tasks on the Earn page.
Question: How do I get +883 and +31 eSIMs?
Answer:
To get a +883 eSIM, invite 5 friends and earn 100 MB of mined data.
To get a +31 eSIM, subscribe to any type of VIP membership.
Question: What is the difference between +883 and +31 eSIMs?
Answer: The +883 eSIM provides roaming data only. The +31 eSIM can receive SMS from certain apps as an additional feature. However, we are currently investigating issues where +31 eSIMs cannot receive SMS from some popular social apps. We will provide updates to the community once resolved. Stay tuned.
Question: How can I keep my eSIM numbers?
Answer: Your eSIM number is retained at all times. However, your eSIM card may be blocked if you don't have enough roaming data at the end of the calendar month. If blocked, you will lose signal. To unblock your eSIM, you have three options:
Transfer mined data to roaming data.
Top up roaming data.
Renew any type of VIP membership if your blocked eSIM is a +31 eSIM.
Question: I'm not clear about the data validity for both +883 and +31 eSIMs. Can you explain the rules?
Answer: When you transfer mined data to a roaming data plan for your eSIM, the data is valid for 7 days. VIP members receive 1 GB of free roaming data every 30 days, valid for 30 days. For VIP members who purchase data packages, the validity is 30 days, while non-VIP members have 15 days of validity for purchased data packages.
Question: Can the eSIM be reinstalled if I delete it from my mobile phone after installation?
Answer: No, eSIMs cannot be reinstalled. The QR code provided can only be used once. Please do not delete your installed eSIM.
Question: How long will it take to receive my eSIM after purchase?
Answer: The time to receive your eSIM depends on the confirmation of your payment on-chain. Typically, once payment is confirmed, the eSIM will be delivered within a few minutes. If eSIMs are out of stock, you'll be placed on a waiting list and continue to earn 9,000 points per hour as passive income. Once eSIMs are available, they will be delivered to you.
Question: How can I get a physical SIM card?
Answer: Currently, the only way to obtain a physical SIM card is by attending our in-person events. Please follow our Twitter for the latest updates.
Question: How can I bind a physical SIM card with the DepinSIM Telegram dApp, and why should I do it?
Answer: By binding your physical SIM card, you will see a label called Add one more eSIM at the bottom of the eSIM page. Simply follow the instructions to bind your physical SIM card. Once done, you can manage your roaming data, activate a miner to earn passive income, and earn travel rewards.
Question: How do I get travel rewards?
Answer: Travel rewards are calculated based on three factors: travel distance, the number of countries/regions visited, and your VIP status. To begin, you must use roaming data at your starting location. When you reach your destination, use roaming data again. We calculate your rewards based on the distance traveled between these points. For example, if you travel from location A to B and then B to C, your rewards are calculated based on the distances by AB + BC.
The formula for travel rewards is: Travel rewards = 1000 * travel distance(KM) * 1.2 * Countries/Regions Visited Boost * 3 * VIP Boost.
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