# eSIM Installation

{% hint style="info" %}
Prerequisites:

* Your have [**obtained an eSIM**](/the-future-of-global-connectivity/quick-start/esim-installation/how-to-get-your-esim.md) with QR Code from Depinsim.
* Your device is [**eSIM compatible**](/the-future-of-global-connectivity/quick-start/esim-installation/esim-compatible-devices.md) and network unlocked. (For devices that don't support eSIMs, please refer to our [Phyiscal SIMs page](/features/physical-sims.md).)
* You have a stable connection, preferably WiFi. (*You need to download the eSIM properly to your device and a stable internet connection is a must*.)
  {% endhint %}

<figure><img src="/files/hQXjr8nIMWNGRxH4Z1u8" alt=""><figcaption><p>The steps to install an eSIM</p></figcaption></figure>

Follow those steps:

1. Scan the QR Code with your phone camera.
2. Click on the pop-up link from the QR Code
3. Follow on-screen instructions to add the eSIM to your phone (the process may take a few minutes depending on your device models and network)&#x20;
4. Once the eSIM is installed, navigate to Mobile Service or Mobile Network settings on your phone and turn on **Mobile Data** as welll as **Data Roaming**. You will also need to set up the APN of the eSIM, depending on your device:
   * For iOS, go to Settings > Mobile Service > Select the right eSIM > Mobile Data Network > APN, enter **globalnet** (or modify the existing setting to **globalnet**). You don't need to change anything else.
   * For Android, go to Settings > Connections > Mobile Networks > Access Point Names > Select the right eSIM > APN, enter **globalnet** (or modify the existing setting to **globalnet**). You don't need to change anything else.

<figure><img src="/files/Dvoyg8kP57bLyogSZY09" alt=""><figcaption></figcaption></figure>

If you follow all the above steps, you'll have now activated your eSIM and can start roaming!

## Troubleshooting

Sometimes if you have installed the eSIMs but still get no internet data connection, you may want to try the following:

* Make sure you turn on the **right eSIM** under your mobile network settings (in the case of multiple eSIMs/SIMs on your phone, you may need to check if you turn on the right one).
* Make sure you turn on **Mobile Data** and **Data Roaming**
* Make sure your eSIM has enough data **roaming balance** (your account is **not blocked** and has enough balance)
* Try to **restart** your device or **reset** your mobile network settings.
* Try deleting existing APN settings and create a new APN, and enter **globalnet**
* Make sure the roaming country is within [our coverage](/the-future-of-global-connectivity/quick-start/esim-installation/coverage.md)

If none of the above works, try our [backup installation procedure](/the-future-of-global-connectivity/quick-start/esim-installation/backup-procedure.md).


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