# Troubleshooting Sometimes if you have installed the eSIMs but still get no internet data connection, you may want to try the following: * Make sure you turn on the **right eSIM** under your mobile network settings (in the case of multiple eSIMs/SIMs on your phone, you may need to check if you turn on the right one). * Make sure you turn on **Mobile Data** and **Data Roaming** * Make sure your eSIM has enough data **roaming balance** (your account is **not blocked** and has enough balance) * Try to **restart** your device or [**reset** ](https://support.apple.com/en-ie/111786#:~:text=If%20you're%20using%20iOS,%3E%20Reset%20%3E%20Reset%20Network%20Settings.)your mobile network settings. * Try deleting existing APN settings and create a new APN, and enter **globalnet** * Make sure the roaming country is within [our coverage](/the-future-of-global-connectivity/quick-start/esim-installation/coverage.md) If none of the above works, try our [backup installation procedure](/the-future-of-global-connectivity/quick-start/esim-installation/backup-procedure.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.depinsim.com/the-future-of-global-connectivity/quick-start/esim-installation/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.