> For the complete documentation index, see [llms.txt](https://docs.depinsim.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.depinsim.com/the-future-of-global-connectivity/quick-start/esim-installation/troubleshooting.md).

# Troubleshooting

Sometimes if you have installed the eSIMs but still get no internet data connection, you may want to try the following:

* Make sure you turn on the **right eSIM** under your mobile network settings (in the case of multiple eSIMs/SIMs on your phone, you may need to check if you turn on the right one).
* Make sure you turn on **Mobile Data** and **Data Roaming**
* Make sure your eSIM has enough data **roaming balance** (your account is **not blocked** and has enough balance)
* Try to **restart** your device or [**reset** ](https://support.apple.com/en-ie/111786#:~:text=If%20you're%20using%20iOS,%3E%20Reset%20%3E%20Reset%20Network%20Settings.)your mobile network settings.
* Try deleting existing APN settings and create a new APN, and enter **globalnet**
* Make sure the roaming country is within [our coverage](/the-future-of-global-connectivity/quick-start/esim-installation/coverage.md)

If none of the above works, try our [backup installation procedure](/the-future-of-global-connectivity/quick-start/esim-installation/backup-procedure.md).