Troubleshooting

Sometimes if you have installed the eSIMs but still get no internet data connection, you may want to try the following:

• Make sure you turn on the right eSIM under your mobile network settings (in the case of multiple eSIMs/SIMs on your phone, you may need to check if you turn on the right one).

• Make sure you turn on Mobile Data and Data Roaming

• Make sure your eSIM has enough data roaming balance (your account is not blocked and has enough balance)

• Try to restart your device or reset your mobile network settings.

• Try deleting existing APN settings and create a new APN, and enter globalnet

• Make sure the roaming country is within our coverage

If none of the above works, try our backup installation procedure.